Frequently asked questions
About 3Yolks
Who is 3Yolks?
We're a family-run studio based in Auckland, New Zealand. We turn the runs, hikes and rides that matter to you into beautifully crafted 3D pieces — because an adventure deserves more than a photo that gets forgotten.
Where are your pieces made?
Every piece is designed and made locally, right here in New Zealand.
Our product
What exactly do I receive?
An A4 framed piece (21 × 30cm) featuring a 12cm multi-colour 3D terrain map with your route highlighted, personalised with your name and activity details, including date, distance, location, pace and finish time. Your piece arrives ready to hang and display.
What collections do you offer?
- Running Collection — iconic road and trail races, from your first 5K to a marathon.
- Great Walks Collection — New Zealand's iconic multi-day and day hikes.
- Cycling Collection — iconic road and mountain-bike routes and events.
- Bespoke Collection — for adventures that don't fit a category. A favourite weekend walk, a first hike with your dog, a family adventure, or a route that's uniquely yours. Share your story and route with us, and we'll create a one-of-a-kind piece around it.
What if my event isn't in your collection?
No problem — that's exactly what our Bespoke Collection is for. Reach out and tell us about your journey, and we'll work with you to create a piece around it.
Can I personalise my piece?
Yes. Every piece is made to order and can include your name, event or route name, date, distance, location, pace and finish time.
What customisation options are available?
- Frame colour — Black, White or Natural Oak
- Template style
- Terrain colour — White, Black, Green or Blue
- Route colour — terrain colours plus
Orange, Magenta and Green
Available options may vary depending on the design.
Do I need to provide a GPX file?
For official, recognised events and routes, no — we already have the relevant route on file. For a Bespoke piece based on your own journey, we'll ask you to share your route or GPS track. A GPX file is ideal, but if you don't have one, get in touch and we'll let you know what other route information we can work with.
Does the frame come ready to hang?
Yes — your piece arrives ready to hang and display on your wall with pride.
Can I display my piece outdoors?
Your 3Yolks piece is designed for indoor display. Direct sunlight, moisture and outdoor conditions may affect the 3D print and frame over time.
What material is my piece made from?
Your terrain map is 3D printed using PLA (polylactic acid), a bioplastic commonly made from renewable plant-based materials. We choose PLA for its quality, durability and suitability for 3D printing.
How ordering works
- Pick your adventure — choose the journey you want to remember.
- Choose your design — find the template that tells your story.
- Make it yours — choose your frame, terrain and route colours.
- Add to cart — ready? Add your piece to your cart.
- Share your details — tell us about your journey and achievement.
- Approve your design — we'll create a personalised preview for you to review and approve before we print.
- Made to remember — we'll make, carefully pack and ship your piece to your door.
Can I make changes after I've placed my order?
Because every piece is proofed before we print, you'll have a chance to review and approve your design first. If something needs adjusting, let us know at that stage. If you need to change your details after approval, please get in touch as soon as possible, as we may begin production shortly afterwards.
What if the route isn't an exact match, or I ran a slightly different distance or variation?
We map each piece to the official course or the route you share with us. If your run or hike varied slightly from the standard route, let us know when you share your details and we'll do our best to reflect it accurately.
I noticed a mistake in my name or details after approving my proof — can it still be fixed?
Please get in touch as soon as possible. If production hasn't started yet, we'll do what we can to correct it. Once printing has begun, changes may not be possible.
Is there a cut-off date if I need my piece by a specific date, such as a gift?
Please get in touch and let us know your date. We'll always do our best to help, but during busy periods, such as race season, we may not be able to guarantee a specific delivery date. The earlier you order, the better.
Can I order more than one piece? Is there a discount for multiple orders?
Absolutely. If you're ordering multiple pieces for friends, family, a running club or an event, get in touch at hello@3yolks.co.nz and we'll work with you on options and pricing.
Can I order a piece as a gift?
Yes! If you're ordering for someone else, just provide their activity details when you place your order. We can also include a gift note to make it extra special.
Shipping & Delivery
Do you ship throughout New Zealand?
Yes, we ship NZ-wide.
How long will my order take?
Because every piece is made to order, please allow time for your personalised design to be created and approved before production. Your order confirmation will provide an estimated timeframe, and we'll keep you updated throughout the process. Rural addresses and particularly busy periods may take a little longer.
Will I receive tracking information?
Yes. You'll receive tracking details once your order has been dispatched.
What happens if my order is delayed beyond the timeframe I was given?
We know you're excited to receive your piece, so we take our delivery timeframes seriously. If your order is delayed because of an issue on our end and we're unable to meet the timeframe we promised, you can request a refund. We'll keep you updated every step of the way and work to resolve the issue as quickly as possible.
Do you ship internationally?
Not yet, but we hope to offer international shipping in the future.
Payment options
What payment methods do you accept?
We accept secure online payments through Shopify Payments. You can pay using major credit and debit cards, as well as supported express checkout options such as Apple Pay, Google Pay and Shop Pay. PayPal is also available at checkout.
Is my payment secure?
Yes. All payments are processed through Shopify's secure checkout. We never see or store your full card details.
Do you offer gift cards?
Not yet, but we hope to offer them soon.
Return & Issues
Can I return or exchange my order?
Because each piece is made specifically for you, we're generally unable to accept returns or exchanges for change of mind once production has started. If there's a problem with your order or your piece arrives damaged, please get in touch and we'll make it right.
What if my piece arrives damaged, or something's wrong with my order?
Please contact us at hello@3yolks.co.nz within 5 business days of delivery and include photos of the piece and packaging. We'll assess the issue and work with you on the best solution.
What if there's an error on my finished piece?
If the finished piece doesn't match the design you approved, please contact us and we'll make it right. If incorrect information was provided when placing your order, please still get in touch and we'll see how we can help.
Can I cancel my order?
If you change your mind, please contact us as soon as possible. Cancellations may be possible before your personalised design has entered production. Once production has started, cancellation may no longer be possible.
I haven't heard an update on my proof or tracking — who do I contact?
Email us at hello@3yolks.co.nz any time. We aim to respond within 1–2 business days.
Your information
What happens to the personal and route information I provide?
We use the information you provide to create and fulfil your order, communicate with you and provide our services. We don't sell your personal information to third parties.
For more information, please see our Privacy Policy.
Contact & Other questions
Do you offer bulk or corporate orders?
Yes. If you're ordering for a running club, cycling group, event, corporate gift or other occasion, get in touch at hello@3yolks.co.nz and we'll work with you on options, pricing and timing.
Can I see photos or examples of finished pieces before I order?
Yes! You'll find examples across our website and social media, showing our different collections, designs, colours and finishes.
How can I get in touch?
Email us at hello@3yolks.co.nz — we'd love to hear about your journey.