Refund policy
At 3Yolks, every piece is made specifically for you and your adventure. Because our products are personalised and made to order, returns and refunds are handled a little differently from standard products.
Change of mind
Because each piece is personalised and made specifically for you, we generally cannot accept returns, exchanges or refunds for change of mind once your order has entered production.
If you change your mind, please contact us as soon as possible. We may be able to cancel your order if your personalised design has not yet entered production. Once production has started, cancellation may no longer be possible.
Damaged or faulty items
We take care to package your piece securely, but if your order arrives damaged or there is a fault with the product, please contact us at hello@3yolks.co.nz within 5 business days of delivery.
Please include:
- Your order number
- Photos of the damaged or faulty piece
- Photos of the packaging it arrived in
We'll assess the issue and work with you to find the best solution, which may include a replacement or refund where appropriate.
Errors with your finished piece
Every 3Yolks piece is made from the details provided when you place your order and, where applicable, from the design you approve before production.
If your finished piece does not match the design you approved, please contact us at hello@3yolks.co.nz and we'll work to make it right.
If incorrect information was provided when placing your order, please still get in touch. While we cannot guarantee a replacement or refund in this situation, we'll always do our best to help.
Cancellations
If you need to cancel your order, please contact us as soon as possible at hello@3yolks.co.nz.
Cancellations may be possible before your personalised design has entered production. Once production has started, we may be unable to cancel or refund the order.
Refunds
Where a refund is approved, it will be processed using the original payment method. Processing times may vary depending on your payment provider or bank.
Questions or concerns
If you have a question about your order, proof, tracking, return or refund, please contact us at hello@3yolks.co.nz.
We aim to respond within 1–2 business days and will always do our best to help.
3Yolks Studio
Made locally in New Zealand, for the adventures that matter.